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Refund Policy

Last updated: February 05, 2026

💼 Satisfaction Guarantee

At SmurfScanner, we want you to be completely satisfied with our premium analytical services. We understand that sometimes a service might not meet your specific needs, which is why we offer a transparent refund policy based on your subscription plan.

Monthly Plan
14 Days
Refund available within the first 14 days of purchase
Yearly Plan
14 Days
Refund available within the first 14 days of purchase
Important: All refund requests made within these timeframes are processed with no questions asked.

💳 Secure Payments

We use a secure third-party platform as our authorized reseller. This means:

  • All payments are processed securely through encrypted infrastructure.
  • SmurfScanner does not store your credit card information.
  • Refunds are issued directly to your original payment method.

⚠️ Non-Refundable Scenarios

After the specified refund window (14 days) has passed, refunds are generally not provided. Additionally, refunds will NOT be issued for:

  • Dissatisfaction with specific match analysis results (our algorithms are based on statistical probability).
  • Account bans resulting from violating our Terms of Service.
  • Renewals that were not cancelled before the billing cycle date (we send reminder emails for yearly renewals).

📩 How to Request a Refund

To initiate a refund request, please contact our support team. Please include your Order ID (found in your email receipt) to speed up the process.